Refund policy

RETURNS AND EXCHANGES

If you would like a refund or exchange for a non-engraved item, please contact us through our contact page. Please refer to the terms and conditions below.

RETURNS

If you wish to return your purchase, a full refund will be issued, excluding shipping costs. All items must be returned in the same condition in which they were shipped and within 14 days of receipt.

The returned item must be delivered to our warehouse before we can inspect the jewelry and issue a refund.

We will not refund items if the jewelry has been damaged. Please note that any additional insurance purchased for an order is also excluded from the refund.

For a return made under the right of withdrawal, the original shipping costs, even if initially offered free of charge, will be deducted from the refund based on the actual costs incurred.

WARRANTY

We provide a special 30-day warranty for all items on our website. If your item is damaged during this period, we will offer a repair or replacement.

Engraved or personalized orders: Please note that engraved or personalized orders are not eligible for a refund, return, or exchange. We do not accept order cancellations because our systems are automated, but we do accept returns if the item has not been engraved or personalized.

EXCHANGES

If you would like to exchange your order, please email us through our contact page and include your order number and the item you wish to exchange. We currently offer free exchanges for all eligible orders.

DISCLAIMER

We cannot be held responsible for delays or loss of goods caused by the courier while in transit, as our products do not include transit insurance. If goods are lost in transit, any refund or replacement offered will be provided as a goodwill gesture, less our shipping costs. By making a purchase, you agree that Sublima Jewels will not be held liable for goods lost in transit and is not required to provide refunds covering such losses.

IMPORTANT INFORMATION: SHIPPING COSTS FOR ANY RETURN OR EXCHANGE ARE THE CUSTOMER'S RESPONSIBILITY.

For further information, please contact our customer service team at contact@sublimaparis.com.