Shipping policy
Total delivery time = processing time + shipping time
All estimated or typical delivery times are based on actual data collected from previous orders. They are approximate and provided for reference only.
Processing
Processing time begins on the date you place your order. Processing generally takes 1 to 3 business days. Once your order has been processed, it can be shipped.
| Country/Region | Shipping Method | Cost | Shipping Time |
|---|---|---|---|
| Spain | Punto Pack - InPost | âŹ8.15 | 7-10 |
| Belgium | Mondial Relay pickup point - Orders over âŹ59.00 | Free | 7-10 |
| Belgium | Mondial Relay pickup point - Orders under âŹ59.00 | âŹ5.95 | 7-10 |
| Belgium | Express International | âŹ14.25 | 1-3 |
| France | Colissimo Home - Orders of âŹ49 and over | Free | 7-10 |
| France | Colissimo Home - Orders under âŹ49 | âŹ6.95 | 7-10 |
| Italy | Express International | âŹ16.25 | 1-3 |
| Luxembourg | Mondial Relay pickup point - Orders over âŹ59.00 | Free | 7-10 |
| Luxembourg | Mondial Relay pickup point - Orders under âŹ59.00 | âŹ5.95 | 7-10 |
| Luxembourg | Express International | âŹ14.25 | 1-3 |
| Portugal | Pack Point - InPost | âŹ5.95 | 7-10 |
| Switzerland | Colissimo | CHF 16.25 | 7-10 |
Please note
1. Due to COVID-19, all packages must undergo strict quality-control and disinfection procedures before leaving the facility to ensure the safety of our customers. This may cause shipping and delivery delays.
2. Shipping times may be affected by public holidays; manufacturers and carriers may reduce their activity during these periods. This is beyond our control. Normal operations resume immediately after each public holiday.
3. What happens if I refuse delivery? If the order is returned to us, we will refund 50% of your payment once we receive it.
4. Please note that APO/FPO addresses and PO boxes are not accepted for express shipping.
5. An incorrect address, customs-clearance procedures, and other issues may cause delivery delays.
It may take a few days after shipment for the tracking number to become active in the carrier's system. If tracking information is unavailable, please try again later. The estimated shipping time remains valid regardless of updates on the tracking website.
Tax note
Our customers do not have to pay import fees, customs duties, or VAT (value-added tax).
For further information, please contact our customer service team:
Address (registered office â not open to the public): 12 rue de PenthiĂšvre, 75008 Paris, France
Email: contact@sublimaparis.com
